THE RECEPTIONIST
The receptionist’s work is very important in a hotel because receptionist is the
person who welcomes you.
Receptionist tasks:
- Greet guest
- Check-in and check-out to guest
- Make reservations
- Take and aswer the telephone
- Receive bills
- check room rack
- Do rooming list
- Check guest history
- Check preferences
- Allocate a guest in a specific room
- Swipe credit card
- Ask client to sing registration card
- Give room number
- Indicate location of lifts, restaurant
- Give information about hotel
- Wake–up calls
The perfect receptionist should:
- Be creative
- To be kind
- Have initiative
- Be able to work in a team
- Always smile
- Be patient
- To have good manners
- Be polite with guests